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Guntur & Vijayawada
How can I become a member of the Best price Store?
You need to have a valid business license, photo-id proof and copy of latest outgoing invoice/Declaration to become a member of Best Price store. Please visit our membership desk at the store along-with photocopy of these documents and fill up an application form. Membership desk will issue membership card on completion of these formalities.
What are the documents required for becoming a member?
Valid Business License, Photo ID-proof, copy of latest outgoing invoice & application form.
What is the duration of membership and how can I renew the same?
Duration of membership depends upon the validity of business license submitted. Membership expires on the same date of expiration of business license. However in any case maximum membership period is of 10 years.
Which licenses are accepted?
Please see attached list of accepted business licenses
Name of License
License under Essential Commodities Act
Small Scale Industries Registration
Registration for Reg. Societies
Service Tax Registration
Shops & Establishments Registration
Weight and Measurement License
Educational Institute Affiliation/Registration
Charitable Institution/Welfare Trust Registration
Electricity Board Contractor License
Trade License by Municipal Corp.
Certificate of Incorporation
Hawkers Tin plate/Registration
Registered Association Certificate
Dairy Development Dept. license
Luxury Tax Registration (Hotels)
Certificate of registration from CMO
Co-operative Society Registration
Schools running under Registered Societies
License issued by Tobacco Board
Railway Premises canteen license
Gas Agency License
Import Export License by Ministry of Commerce
Can more than one person do shopping on same card?
No, only the permanent card holder can shop using the card; however we allow two additional persons with the card holder to help him with his shopping.
Is the Best Price card of one city accepted in other cities?
Yes, membership card of one store is also valid in any other Best Price Store in India.
Can a member purchase products other than those which are required for his business?
We encourage the members to purchase only the items required by their business and not for personal consumption. However, there are many items which are required for indirect consumption of a business i.e. for institutional usage. Hence we do not cap the items that member can purchase from our store.
If an end consumer visits Best Price and wants to purchase products, will you allow him?
Only Business members, with valid business licenses are allowed to purchase from our stores
post fulfilling our Membership requirements.
Is it mandatory to submit the bills to the government that we purchase at your store?
All purchase invoices at Best Price are inclusive of VAT. The member can submit this invoice to claim VAT refund from the authorities, if applicable. However the final discretion lies with the member and he should act as per his CA’s advice.
Do you submit member wise purchase details to the Government?
We submit only our financials to the government; we do not submit individual member details. However if there is an audit and we are asked in particular by the government authorities, we will be required by law to submit the details.
If a member purchases products which are not applicable to his business, will he face any problem from government?
We do not restrict purchases of any item for the member
as there are many items which are required for indirect consumption of a business i.e. for institutional usage.
The responsibility of the purchases made by the member in the name of the firm registered with us lies with the member.
If your store is my Godown than, can you keep my purchased stock for 3 months?
Best Price Store is a Cash and Carry store, we cannot hold purchased items for any member; we encourage our members to buy only as much as they need.
Are kids allowed into the store?
Ours is a Cash & Carry store where heavy case packs are on the move all the time, so in order to maintain security for your family we encourage you to not bring your children along with you. However, if you are confident of keeping a check on them, we have no issues with the same.
What if my card gets stolen?
Primary member of the membership needs to give us a request letter in this case & a new card will be reissued, on the submission of GOI issued identity card.
Are my license details shared with other members?
All the licenses shared with us are kept & filed properly; we do not share anybody’s license details with other members.
Is my purchase history shared with other members?
No; we do not share anybody’s purchase history with any other member.
I hope my contact details are not shared with other marketing agencies?
Your details are completely secured with us & we do not share any contact details with any other marketing agencies.
How many people can accompany me to the store?
A cardholder can be accompanied with 2 more people to the store to assist him with his purchase.
Can I take more than 1 card on my license copy?
We understand that nature of your business might be keeping you occupied to come & shop yourself, that’s why we have a facility of issuing 2 extra cards on your license to people who are related with your business.
Can I take extra cards for my family members?
Best Price is cash & carry business and we can issue cards only to business license holders, so extra cards can also be issued only to people who are associated with your business. It can also be given to your family members if they are associated with your business Eg: Employee, Partner etc.
How much time is required for new registration?
We need to fill up a membership form post receiving all relevant documents from your end and a permanent card is given to you post entering your details in the system. This entire process will take around 15-20 minutes.
Which ID cards are accepted during Membership Registration?
All photo ID cards which are issued by Govt of India are accepted Eg: License, Voter ID card, PAN card, Passport etc.
Do you provide FOC delivery?
We are a Cash and Carry store governed by FDI guidelines under which we can take payments against goods sold only. The member is expected to carry material himself, however to assist the members we have a 3rd party delivery solution within the facility. Payment towards delivery has to be made in cash directly to the service provider.
What is the delivery solution and what are the rates like?
We provide part load & full truck load (priority) delivery solution through 3rd party provider. The rates are benchmarked and are competitive than the prevailing market rates.
In case of urgency what are the delivery timelines?
In case of urgency order can be customized for urgent delivery. Members can avail full truck load (priority) delivery to service their urgent orders.
What is the minimum consignment value for availing delivery services?
Our delivery charges are not basis the consignment value. We charge either a minimum delivery charge of Rs 30/- or basis the merchandize load (as per the part load and full load rate chart), whichever is higher.
Need clarity on who is responsible for delivery done by 3rd party? Also will they unload the stocks delivered?
Responsibility of delivery of stock remains with the 3rd party delivery service provider. The delivery of the stocks is upto the ground floor of member location, in case material needs to be taken to higher floors additional charges will be applicable and shared transparently at the time of booking.
How is loose material handled?
Loose merchandise is packed by the store (under a camera). All member complaints related to concealed shortage are taken care by the store & are resolved to the member satisfaction.
When is the payment to be made for the delivery of goods?
Payment is to be made at the time of booking the delivery solution.
What is the Policy on shortages in delivery or damaged goods?
3rd Part Logistics (3PL) provider is responsible for all ‘BOX’ damage or shortages. Members need to highlight the same on the LR (Lorry Receipt) at the time of receiving the merchandise & the claims would be resolved within 5 days.
Is the merchandize insured during transit?
Members are liable to arrange transit insurance for their merchandize. They have flexibility to arrange the same from their insurance provider or through the 3PL at the store. Charges for the same would be borne by the member.
In case of transit loss, who would be responsible to claim insurance?
Members are going to settle any claims with the insurance agency directly. 3PL would provide all the supporting documents as required by the insurance agency.
What are the Payment modes you accept?
We accept several modes of payment as:
RTGS - Online transfer;
Transferring bank, Account details, Name of the Branch
Normally takes 4 – 5 hours
Airtel Money - Instant money transfer from mobile to store - No Bank account details required
Collected by 3rd party cash collection agency
Receipt given tthe member as a proof of collection
Credit Facility through Bank Guarantee - Avail 100% of BG credit limit
For more details you could visit our membership counter at the store
What is Airtel money? How do I enroll for the same?
It’s an easy payment mode wherein members can transfer their payment from mobile to store. To enroll member needs to pay one time charges of Rs 100/- towards for SIM along-with KYC documents which are 1 id-proof and 1 residence proof.
Are there any monthly charges for using Airtel Money?
Yes, there is a minimal charge of Rs.50/- per month.
What is the minimum amount for Airtel Money and what is the maximum amount?
There is no minimum limit however maximum limit is Rs.50000/- per day.
Do you have a credit facility?
As per the FDI guidelines we cannot offer credit as ours is a Cash and Carry store. However, the members can get a 14 day credit facility through the Kotak Best Price credit card. This is an interest free credit facility & the payment is to be made through Post Dated Cheques (PDC).
What is the process of getting Kotak credit card & how can it be used?
We can share the member’s number with the local Kotak representative, who will help in getting the card processed.
Will Kotak give any discount if I pay my PDC amount in 7 days instead of 14 days?
We take the cheque of T + 13 days; hence no such discount option is available.
Do you have cash collection facility from the shops?
Yes, we have a tie up with an agency for cash collection. The agency will provide the receipt for the amount collected.
What is the minimum purchase value and quantity?
The minimum purchase value in a single transaction is Rs 1,000 there is no minimum quantity.
Is there a maximum limit for purchasing
No, there is no limit for maximum purchase.
Can the prices of goods be negotiated further?
The prices are uniform for all members and are transparently displayed in the stores. We have analyzed the items which are high selling and have case packs for them. The prices for case and eaches will be displayed. We work on the policy of EDLP (Every Day Low Prices) and don’t have any hidden schemes. Our effort is to ensure your landed cost is good and competitive.
Is there any price difference for small and big business members?
All members are treated equally and get the same prices which are transparently displayed in the store.
Is there a tier pricing on basis of the order quantity?
We display all our prices transparently in the stores, we do not discriminate the members on the basis of order quantities. However, for the benefit of our members the high selling items have case packs to provide better selling price to the members.
In case there is a change in promotion after purchase will you honour a change in price?
Goods once sold cannot be taken back or adjusted; however, if there is a scheme in the market it will be applicable in our stores also.
As a policy, whenever there is an increase in price, we change last and whenever they come down we are the first to change our prices so that our members get the best deal.
How do you ensure that your prices in commodities are competitive?
We buy directly from the manufacturers and ensure we get good rates and these are passed on to our members. We have global tie ups with the top vendors and because of which we are able negotiate good rates on the basis of the volumes that are generated. We also constantly monitor the market operating prices through a special team called comping team.
Will there be any special offers in the Best Price store?
We work on the principle of Every Day Low Prices, this is the promise we make to our members that our offers would be the best in the market and for the same we change our prices as per the market selling rate. If there is any promotion run the vendor we pass it on to our members.
How will I come to know about your schemes?
We have a dedicated Business Development team who will update you with the latest prices and promotions. Also you will be informed about the latest schemes through marketing tools such as Press Ads, SMS, Radio, Flyer, In-store communication.
Expiry & Returns
What is the warrantee/guarantee on electronic items?
Warrantee/guarantee is offered by the company and the same is also applicable on the products sold from Best Price.
What is the replacement policy in terms of quality and quantity issues?
We request all our members to check the goods purchased and if there is any issue, it can be addressed. However, once the member leaves the store premises, as a policy we do not accept returns.
What is the Policy on expiry of products?
The shelf life for the products is more than 75% and there is no MOQ for purchase, hence the members are requested to buy as much as they need. Please treat our store as your godown and there is no need to stock in excess.
How do you take care of any manufacturing defects?
We have excellent relations with our vendors. We also regularly audit the goods received at our stores and defective pieces are returned immediately. If there is any manufacturing defect it is immediately brought to the notice of the vendor, who works on an early redressal.
Can orders get cancelled from your side due to unavailability of stocks?
Usually our Business Development Associates (BDA) check availability and then accept orders, in case there is a shortfall and we are not be able to service the order instantly, we inform the member in advance. We will try and arrange for the stocks at the earliest and will keep the member updated with timelines.
Will you replace product in case of any defect?
If it is a manufacturing deect the vendor will be intimated and the manufacturer will inspect and do the needful. We encourage the members to check all purchases prior to leaving the store premises.
How will I be invoiced?
If the membership is on the basis of VAT or TIN license, then it will be a tax invoice.
Is there a limit in terms of quantity/amount for the purchase of a single item?
No there is no limit on the quantity/amount of purchase on single item. However the minimum purchase value is Rs 1,000.
Do you provide duplicate bills?
Yes, as an exception, in case it is required by the member we can provide duplicate bills.
Can a member get his old bills?
Yes, on special request we can provide an account summary.
What is the range you have at your store?
Our Range includes over 5,000 SKUs across 16 different categories such as Groceries, FMCG, Stationery, Home Care, GM, Food, Electronics, OTC, Fruits & Vegetables, Non Veg and many more.
Do you keep local brands and assortment?
Yes, we do keep the assortment as per the local needs too. Before the store opens our merchants study the market and assess the needs and assort accordingly.
Do you sell “Fire Works”?
No, we do not sell Fire Works.
Do you have your own brands?
We have 3 brands; Members Mark, Bakers & Chef, Right Buy. Under these brands we have a huge range of products ranging from FMCG to General Merchandise to electronic appliances and much more. We promise the best quality and better profitability on these products.
Can the stocks/goods be blocked for a member ?
The stocks can only be blocked if advance payment has been done. The same can be done through our multiple payment options.
How will it impact distributors, if your selling price is less than market?
It helps the market to become competitive and the reseller benefits from the improved service of the distributors.
Do you have QPS schemes
We follow the principle of EDLP – Every Day Low Prices and do not keep any hidden schemes. Our objective is to ensure that your net landed cost is competitive and gives you immediate benefit.
Can you provide order booking and delivery like other companies?
There is a dedicated sales team which will visit select members and delivery be done through 3PL at doorstep (on charge).
Hotels, Restaurants and Caterers (HORECA)
Is a bill mandatory if we purchase items from Best Price?
Yes we follow the rules and regulations laid down by the Indian Government and all items sold have proper billing and records.
Does VAT reflect in the bill ?
All purchase invoices at Best Price are inclusive of VAT. The member can submit this invoice to claim VAT refund from the authorities.
If I don’t want my billing to be in tax invoice, will you do it?
If the memberhip has been taken by presenting VAT, TIN no. the invoice will be a tax invoice. We accept alternate licenses too, in case the member doesn’t want a tax invoice.
How many members are allowed to enter into the store on one card?
We allow 2 additional guests with the primary card holder.
Is there a policy on return of unused merchandise which is in saleable condition?
We encourage you to purchase only as much as you require and as frequently as you require. Hence as a policy we do not take merchandise once sold as returns.
Is there a provision for payment on delivery of goods?
Best Price is a Cash and Carry store and payment is required to be made at the time of billing. However, we have multiple payment solutions for the benefit of our members.
Can you deliver or provide Fruits & vegetables early in the morning at 5.00 am if required?
Our store timings are 7:00 am to 8:30 pm.
What’s the range on exotic vegetables and ice creams?
We have a wide assortment of exotic fruits and vegetables and customize the assortment on the basis of the insights we receive from our members.
How do you fix prices of Fruits & Vegetables?
Our prices are based on the MOP for the same quality benchmark. We have our import program to source good quality imported fruits and we are working directly with farmers to source good quality vegetables.
At what time do you deliver vegetables?
On advance order we would deliver the perishable items.
Are your prices of vegetable & meat higher as compared to local market?
We are competitive on prices with Wet Market and Mandis for equivalent quality benchmark.
HoReCa needs larger packs in commodity eg; 50 Kg, 25 Kg; does Best Price also have them?
Yes we have these packs sizes at our stores.
Do we get Frozen Veg and Non Veg at the Best Prices Stores?
Yes have a very wide range of Veg and Non Veg Frozen items.
Offices and Institutions (O&I)
Can anybody do shopping from my Best Price Card?
No, only Business License holders can. If one has a Govt approved business license then he can get our membership card and shop with us till the license is valid.
Is there any customer service on the floor?
Yes, we have our floor associates who are there to help you in your shopping.
Is it mandatory to account the purchased bills in taxation?
These are VAT paid invoices, in case you wish to claim VAT refund you can submit the same with the authorities
How are the prices at Best Price different from Modern trade?
Best Price is Modern Wholesale format our prices are competitive to wholesale and distributors.
Do you sell OTC drugs ?
Yes, we have a fairly elaborate assortment of OTC range of products like Disprin, Revital, cough drops and syrups etc.
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